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- It will be shipped as soon as your subscription and payment have been cleared in our systems. Normally, you should receive your wines within 3 business days. Please keep an eye on your inbox to check your shipping details and tracking number.
- Sure you can. During the subscription process, you’ll be asked if you have any delivery date preferences. If you later change your mind, just email us your new preferred delivery date.
- Only the 4th plan offers FREE shipping to all destinations in Japan. In the 3 other subscription plans, Shipping charges are separate. You will see them during the checkout process. Different fees apply depending on where you live.
- We want to ensure that our wines are delivered to our club members in the best shape possible. From June 1st to September 30th when temperatures are above 28℃, you will receive your refrigerated wine box with no additional charges. If you’d like to receive your wines in temperature-controlled conditions at all time, please contact us for a quotation. Normally, extra charges of 440 yens/shipment apply.
- Once your subscription is confirmed, we will send you the discount coupon code associated with your plan within the next 48 hours (holidays excluded). You can then use these codes indefinitely (as long as you are subscribed) on our website to benefit from discounts on any future orders. If you’re in a rush and can’t wait until you receive your coupon code, no problem! Make your purchases online and we’ll reimburse you later an amount equivalent to the discount you are entitled to.
- Sure you can. During the subscription process, you can check your colour preferences as well as write down additional comments. If you later change your mind, just email us your new wine type preferences.
- Sure! Just choose “Olive Oil” as one of your preferences when subscribing or email us later.
- You certainly can as long as we are not out of stock. Simply drop us an email and we’ll sort the order and shipment for you.
- The wine tasting events take place, throughout the year, in Tokyo, Osaka, Nagoya, Fukuoka and other regions in Japan. These events include a wide variety of wines from different regions/producers. Some of these events are attended by our wine producers where you can ask them all sorts of questions that come to mind and perhaps plan a trip to their region/vineyards! Please note that due to the Covid-19 situation we have substantially reduced our tasting events.
- You can cancel anytime. There is no tie-in. Simply log-in to your Portal and schedule your cancellation.
- If you’re away or if your situation does not allow you to receive wines during a certain period of time, you can suspend your subscription instead of cancelling. To do so, simply log in to your portal and go to “subscriptions” where you can “Skip” the next installment. Once you confirm, you will see a portal notification letting you know the change was processed, and the date for your next invoice was adjusted.
- Once you cancel or suspend your subscription, your membership benefits will then run until the end of your current active plan and then be automatically cancelled. Example: say, you are subscribed to the “Every Now and Then Plan” (4 bottles every 2 months) and your payment was processed on March 4th. You received your wines on March 6th and then you cancelled on March 7th. You’ll no more be charged after that date. Your membership benefits end on May 5th.