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Vd'O Wine Club FAQs
About Vd'O Wine Club
About Subscriptions and Modifications
It will be shipped as soon as your subscription and payment have been cleared in our systems. Normally, you should receive your wines within 3 business days.
Please keep an eye on your inbox to check your shipping details and tracking number.
Sure, you can. After selecting your plan, please write down your preferred delivery date in the “Order Notes” box before CHECKOUT. If you change your mind later, just drop us an email us.
All 6 bottles plans, and all Prime Plans offer FREE shipping to all destinations in Japan. For the Starter and Adventure 4 bottles subscription plans, shipping charges are separate. You will see them during the checkout process. Different fees apply depending on where you live.
We want to ensure that our wines are delivered to our club members in the best shape possible. From June 1st to September 30th when temperatures are above 28℃, you will receive your refrigerated wine box with no additional charges.
If you’d like to receive your wines in temperature-controlled conditions at all time, please contact us for a quotation. Normally, extra charges of 360 yens/shipment apply.
Once your subscription is confirmed, we will send you the discount coupon code associated with your plan within the next 48 hours (holidays excluded).
You can then use these codes indefinitely (as long as you are subscribed) on our website to benefit from discounts on any future orders.
If you’re in a rush and can’t wait until you receive your coupon code, no problem! Make your purchases online and we’ll reimburse you later an amount equivalent to the discount you are entitled to.
Sure you can. During the subscription process, you can leave your comments in the “Order Notes” box before CHECKOUT.
If you later change your mind, just email us your new wine type preferences.
Sure! Just let us know “Olive Oil” in the “Order Notes” box before CHECKOUT or email us later.
You certainly can as long as we are not out of stock. Simply drop us an email and we’ll sort the order and shipment for you.
The wine tasting events take place, throughout the year, in Tokyo, Osaka, Nagoya, Fukuoka and other regions in Japan. These events include a wide variety of wines from different regions/producers. Some of these events are attended by our wine producers where you can ask them all sorts of questions
that come to mind and perhaps plan a trip to their region/vineyards!
ABOUT SUSPENSION AND CANCELLATION
You can cancel anytime. There is no tie-in. Simply login to your ACCOUNT and cancel.
If you’re away or if your situation does not allow you to receive wines during a certain period of time, you can suspend your subscription instead of cancelling.
You can do it in 2 ways:
Either by skipping the next payment
Or by Pausing your subscription.
Both can be performed from your account page once you login.
In case you just want to reschedule the delivery date, please send us an email.
Once you cancel or suspend your subscription, your membership benefits will then run until the end of the month.